There may be nothing more annoying than not being able to hear an important call. Whether it is business or personal, hearing the person on the other line is a must! Let’s walk through some steps to start hearing your phone calls clearly.

1. Check your volume

This is typically a simple thing to check for. Don’t get tripped up on this step! There are two types of volume. Regular volume and call volume. Adjusting the main volume won’t affect the call settings. Wait until you are on a call and verify that it is turned up enough to hear.

2. Are you connected to anything?

The next step is to test if you are wired or connected to anything in your vicinity. If you are connected to anything on Bluetooth it may be playing the volume through there. You may want to turn your Bluetooth off in your settings or through the dropdown menu to make sure that it isn’t this.

3. Is there something in the way?

We’ve had some customers in our stores that recently purchased cases or tempered glass that had issues hearing phone calls. In this case, we check to see if the case or cover is blocking the earpiece receiver. Sometimes they are not universal and needs to be replaced with one that does not obstruct it.

4. Is it dirty? Did my earpiece fail?

When the first 3 steps don’t work, there are usually 2 more outcomes that both involve a technician. The mesh on the earpiece may not be exactly airtight, which will cause dirt and debris to gather inside your phone. Overtime calls will get more and more muffled until you can barely hear your calls. A technician can open the device and clean it from the inside.If this does not fix it, the part may have finally failed. At this point, a technician can install a new earpiece for you. You don’t need to replace your phone if this doesn’t work anymore! Save yourself the money and get a second opinion on your device before trading it in for a new one.